1scr Help Centre

1scr FAQ 1scr — Complete Answers for Malaysian Players

This page compiles the most frequently asked questions by 1scr players in Malaysia — covering sports betting, the VIP rewards programme, the withdrawal process, slots and jackpots, and live casino. All answers are organised by category so you can find the information you need without waiting.

20 questions & answers English 24/7 Support Operating under international licensing

A Platform You Can Trust

From fast deposits to a helpful customer support team — these are the advantages 1scr players enjoy every day.

Easy Deposits & Withdrawals

Transactions via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency. Minimum deposit and withdrawal of RM50, with withdrawals typically completed within 1 hour.

Tiered VIP Programme

Five VIP tiers — Bronze through Diamond — with weekly cashback of up to 1.2%. The more you play at 1scr, the more rewards you earn.

24-Hour Daily Support

The 1scr customer support team is available via live chat and email, in Malay and English, every day without pause including public holidays.

200% Welcome Bonus

New 1scr members are eligible for a 200% bonus on their first deposit, up to RM300. Wagering requirement is 10 times the bonus amount — among the most competitive in the Malaysian market.

Wide Game Selection

From PG Soft and Pragmatic Play slots, live casino with real dealers, to a sportsbook covering the Malaysia Super League, EPL and many more international sports.

Security & Privacy

All personal data and financial transactions of 1scr players are protected with encryption, keeping your information safe during every gaming session.

Category 1

Sports Questions

Yes, 1scr offers betting markets for the Malaysia Super League, including full league matches as well as FA Cup and Malaysia Cup rounds. You can choose from 1X2 betting, over/under goals, and various other markets depending on the available matches. Register an account at 1scr Login to start betting.

Live betting at 1scr lets you place bets while a match is in progress. Log in to your account, go to the Sports Betting section, then select the "Live" tab. Odds are updated in real time as the EPL match progresses. Make sure your account balance is sufficient before selecting a market.

Yes, 1scr offers badminton markets including All England, Thomas Cup and Uber Cup matches, as well as the BWF World Tour series. Players can choose markets such as match winner, total sets, and set handicap. Badminton is very popular among Malaysian players at 1scr given how closely followed the sport is here.

Mix parlay combines several betting selections from different matches into a single slip. To win, all your selections must be correct. Unlike single bets, mix parlay offers multiplied odds — meaning greater potential returns with a smaller stake. Keep in mind, one wrong selection means the entire slip loses. Learn more on the Mix Parlay page at 1scr.

At 1scr, you can combine multiple sports in a single mix parlay slip — football, badminton, basketball, tennis and more. The minimum number of selections and maximum limit depend on the platform's current settings. Generally, mix parlay starts from two selections and above. Check the Sports Betting page for the latest information.
Category 2

VIP Rewards

Weekly cashback is calculated based on your total net losses throughout that week. The cashback percentage varies according to your current VIP tier. The calculated amount is credited directly to your 1scr account at the start of the following week. This means that even during an unlucky week, you automatically get a portion of your money back.

The 1scr VIP programme has five tiers:

🥉 Bronze — weekly cashback of up to 0.2%
🥈 Silver — weekly cashback of up to 0.5%
🥇 Gold — weekly cashback of up to 0.7%
💎 Platinum — weekly cashback of up to 1.0%
Diamond — weekly cashback of up to 1.2%

Each tier comes with better rewards, designed to recognise loyal 1scr players.

VIP tier upgrades at 1scr happen automatically when your betting activity meets the set criteria. The more consistently you play across different categories — whether slots, live casino or sportsbook — the faster you move to a higher tier. There is no special registration required; the VIP system continuously monitors your account activity.

Higher-tier 1scr VIP members enjoy additional perks such as access to exclusive offers, priority service from the support team, and early notifications for selected promotions. Platinum and Diamond tiers in particular receive more personalised service — including direct communication with your account manager where applicable.

The 1scr VIP system is reviewed periodically based on your overall account activity. Extended periods of inactivity may affect your tier standing. To maintain or improve your tier, it is better to play consistently even with moderate amounts. Contact 1scr 24/7 support if you have further questions about your VIP status.
Category 3

Withdrawal Questions

The minimum withdrawal amount at 1scr is RM50 for all available payment methods — whether Touch 'n Go eWallet, DuitNow, FPX, USDT, BTC or ETH. There is no different minimum based on method; all methods use the same threshold for your convenience.

Withdrawals at 1scr are typically completed within 1 hour after the request is submitted. This applies to all methods including Touch 'n Go eWallet, DuitNow and FPX. For cryptocurrency withdrawals (USDT, BTC, ETH), the duration may depend slightly on the blockchain network in use at the time.

Generally, 1scr recommends withdrawing to the same method used when depositing — this is standard industry practice for verification and security purposes. If you need to use a different method for a specific reason, contact 1scr customer support via live chat for further guidance before submitting your request.

If your withdrawal is still in pending status beyond the usual one-hour period, the first step is to check that all your account details are complete and verified. Then contact the 1scr 24/7 support team via live chat or email, including your transaction reference number. Our team will investigate and provide an update promptly.

No. Winnings generated from a bonus can only be withdrawn once the wagering requirement has been fully met. For the 1scr welcome bonus, the wagering requirement is 10 times the bonus amount received. For example, if you deposit RM100 and receive a bonus of RM200, you need to wager RM2,000 (RM200 × 10) before bonus winnings are eligible for withdrawal.
Category 4

Slots & Jackpots

RTP stands for Return to Player — the expected percentage of money returned to players over the lifetime of a slot game. For example, an RTP of 96% means that in theory, every RM100 wagered will return an average of RM96 to players. However, this is a long-term average — in a single short session, results can differ significantly from this figure.

Volatility refers to a slot's payout pattern. Low-volatility slots pay out more frequently but in smaller amounts — suitable for longer sessions with a moderate bankroll. High-volatility slots pay out less often but winnings can be very large when they do occur. Choose volatility based on your risk tolerance and bankroll size at 1scr.

Free spins are a bonus feature that gives you a number of free rounds without using your account balance. They are usually triggered by Scatter symbols appearing on the reels. During free spins, some slots activate multipliers, extra wild symbols or other special mechanics that increase winning potential. This feature is one reason many 1scr slot players look for games that include a bonus round.

Start by setting your session spending limit first. Then choose a slot with a minimum bet size that fits — most slots at 1scr allow bets from very small amounts. For cautious players, a low-volatility slot with a good RTP is a sensible choice. On the other hand, if you are comfortable with higher risk for a chance at bigger wins, a high-volatility slot can be tried with a smaller stake.

Many slots at 1scr offer a demo mode that lets you play with virtual money first. This is the best way to understand the game mechanics, bonus features and payout patterns before using real money. Demo mode is especially useful for games like PG Soft slots that have various complex features — make sure you are familiar with the game before placing real bets.
Category 5

Live Casino

Live casino uses a real-time video stream from a professional studio. You interact with a real dealer through the on-screen interface — placing bets, choosing game options and following results in real time. 1scr offers a range of live casino tables including baccarat, roulette, blackjack and sic bo, making the playing experience more authentic compared to regular slots.

Yes, the 1scr website is optimised for all devices including mobile phones and tablets. You can access live casino tables directly from your mobile browser without downloading any additional app. Make sure your internet connection is stable for a smooth video stream — a WiFi or 4G/5G data connection is recommended for live casino.

Sic bo is a traditional dice game popular across Asia, including Malaysia. Three dice are shaken in a container and players bet on the outcome — this can be the total of the dice, specific numbers, or certain combinations. It is easy to learn and offers a wide variety of bets with different odds. At 1scr, sic bo is available in live casino format with real dealers. Find out more on the Sic Bo page.

Betting limits for live casino tables at 1scr vary by game type and the table selected. There are tables designed for players with a modest bankroll as well as VIP tables with higher limits for experienced players. This ensures players of all levels can enjoy 1scr live casino without financial pressure. Check the 1scr Casino page for current table options.

Account registration is required to ensure the security of all financial transactions and to protect your identity. In addition, a verified account ensures 1scr complies with international licensing requirements including age verification (21+). The registration process is quick and straightforward — once your account is active, you can immediately access all live casino tables. Get started on the 1scr Login page.

Contact Our 24/7 Support

The 1scr customer support team is ready to assist you in Malay and English via live chat and email. Feel free to reach out to us at any time.

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Support Email

[email protected] — replies within a short time